Chapter 9 (Kèm đáp án) - TACN2 (Giao tiếp kinh doanh) FTU

Chap 9: MCQs 1. Which of the following statements about reports is accurate? a. Business professionals rarely write reports. b. Writers develop reports for internal audiences only. c. Informal reports of eight or fewer pages are the most common report in the workplace. d. Business writers deliver reports only through hard copies. ANSWER: TYPE: C MC 2. Reports convey information, answer questions, and a. present your opinions. b. solve problems. c. comply with government regulations. d. demonstrate your proficiency as a technical writer. ANSWER: TYPE: B MC 3. Reports that present data without analysis or recommendations are a. informational reports. b. analytical reports. c. cost-benefit analysis reports. d. justification reports. ANSWER: TYPE: A MC 4. Which of the following is most likely to be written as an informative report? a. A recommendation from the Information Technology Department that your company install a wireless network b. A feasibility study addressing tuition reimbursement to all employees c. A comparison of five handheld communication devices that your company might purchase d. A summary of information presented at a recent conference for technical writers ANSWER: TYPE: D MC 5. Reports that provide data or findings, analyses, and conclusions are a. informational reports. b. analytical reports. c. summaries. d. progress reports. ANSWER: TYPE: B MC 6. Which of the following reports is an example of an analytical report? a. A report summarizing the details of a recent seminar you attended b. A report recommending an antiterrorism security system for mass transit c. A report outlining the new company procedure for reporting workplace injuries d. A report showing state budget allocations for education ANSWER: TYPE: B MC 7. The direct pattern of organization is appropriate for a business report when readers a. need to be educated. b. must be persuaded. c. are informed. d. may be disappointed or hostile. ANSWER: TYPE: C MC 8. When you organize a report directly, what is the correct order of ideas to follow? a. Introduction, facts, and summary b. Introduction, summary, and facts c. Summary, introduction, and facts d. The direct pattern presents ideas in any order for maximum effectiveness. ANSWER: TYPE: A MC 9. The indirect pattern of organization is appropriate for a business report when readers a. are supportive of the topic. b. must be persuaded. c. are familiar with the topic. d. want to know the results immediately. ANSWER: TYPE: B MC 10. When you organize a report indirectly, in which order should you present your ideas? a. Description of the problem, conclusions, facts, and recommendations b. Conclusion, recommendations, description of the problem, and facts c. Description of the problem, facts, conclusions, and recommendations d. The indirect pattern does not follow a set order of ideas. ANSWER: TYPE: C MC 11. Which is the most accurate statement about business report organizational patterns? a. The primary difference between direct and indirect organizational patterns is the location of the findings. b. Many business executives place most importance on the analysis of the problem in a report. c. When using the indirect organizational pattern, place the conclusions and recommendations at the beginning of the report. d. The indirect pattern seems more logical to many readers because it mirrors the way we solve problems. ANSWER: TYPE: D MC 12. Connor has studied the effect of on-site daycare on employee work attendance. He must present his findings to his supervisor, who is opposed to this service. How should Connor present his information? a. Use persuasive strategies and an indirect organizational pattern. b. Arrange the report using the direct organizational pattern. c. Omit background data as this might bore his supervisor. d. Give up; his boss will never go for this idea anyway. ANSWER: TYPE: A MC 13. The format of a report depends primarily on a. its topic, recommendations, and organizational pattern. b. your knowledge of the writing process. c. its length, topic, audience, and purpose. d. your printer quality and paper type. ANSWER: TYPE: C MC 14. You are writing a short, informal report that will stay inside your organization. Which format would be most appropriate? a. Letter format b. Memo or e-mail format c. Manuscript format d. Full-block format ANSWER: TYPE: B MC 15. You are writing a short, informal report that you will send to one of your customers. Which format would be most appropriate? a. Letter format b. Memo or e-mail format c. Manuscript format d. Printed form ANSWER: TYPE: A MC 16. You work for a development firm and must explain to a customer the results of a year-long study of potential sites for new stores. In what format should you develop this report? a. Memo or e-mail format b. Printed form c. Letter format d. Manuscript format ANSWER: TYPE: D MC 17. You are an inventory specialist for a retail store. Your boss has asked you to compile a yearend report listing the merchandise sold each month through the company's Web site. In what format should you present this data? a. Memo or e-mail format b. Preprinted form c. Letter format d. Manuscript format ANSWER: TYPE: B MC 18. Which statement regarding digital report formats and delivery is accurate? a. Although digital media allows writers to produce and distribute reports electronically, good writers follow up such electronic reports with hard copies. b. Only certain kinds of reports can be attached to an e-mail. c. New technology allows users to hyperlink multimedia content within a document or with associated text or files. d. When attaching a report to an e-mail message, you do not need to introduce the report or reference the attachment in the e-mail message. ANSWER: TYPE: C MC 19. When you receive an assignment to write a report, you should begin the report-writing process by