Chapter 10 (Kèm đáp án) - TACN2 (Giao tiếp kinh doanh) FTU

Chap 10: MCQs 1. Which of the following statements is accurate? a. Proposals are persuasive documents used to solve problems, provide services, or sell equipment. b. Proposals are always solicited. c. Proposals are informative documents used to share problems, identify emerging issues, and categorize available resources for resolution. d. Proposals are developed for external audiences only. ANSWER: TYPE: A MC 2. A company might prepare a proposal for which of the following reasons? a. To show its compliance with Homeland Security rules and regulations b. To solicit competitive bids for a new building c. To inform company shareholders of an attempted hostile takeover d. To bid for a contract to retrofit a local bridge ANSWER: TYPE: D MC 3. An RFP (request for proposal) can best be defined as a. a document that solicits competitive bids on a project. b. an offer to provide a service, sell equipment, or solve a problem. c. an internal report justifying a request for additional staffing and equipment. d. a persuasive sales presentation emphasizing benefits for the reader. ANSWER: TYPE: A MC 4. A business would be most likely to write a request for proposals a. to advertise openings for two sales positions. b. to attract new clients. c. to renovate offices. d. to begin expansion in global markets. ANSWER: TYPE: C MC 5. In addition to an introduction, the background information, and the proposal itself, informal or letter proposals often contain a. staffing requirements, a budget, and an authorization request. b. service dates, applicable laws and statutes, and a signed contract. c. a bill for services rendered and a signed contract. d. free prizes and other gimmicks. ANSWER: TYPE: A MC 6. You can make the introduction of a proposal more persuasive if you a. explain in great detail how much better you are than your competitors. b. hint at the problem you will solve but avoid explaining the reasons for the proposal. c. remain as vague as possible to keep the reader intrigued. d. provide a "hook" such as mentioning a remarkable resource available exclusively to the writer. ANSWER: TYPE: D MC 7. Which of the following is the best tip to fight writer's block when writing proposals? a. Drink a lot of coffee to make your mind sharp. b. Begin by making a bulleted list of customer wants and needs. c. Make a list of personal benefits you will receive after receiving the contract. d. Type anything because proposals must adhere to deadlines. ANSWER: TYPE: B MC 8. In which part of a solicited proposal would you most likely convince your reader that you understand the problem completely? a. Introduction b. Background c. Authorization d. Budget ANSWER: TYPE: B MC 9. In which section of an informal proposal would you most likely include a timetable for a project to be completed? a. Staffing b. Authorization c. Budget d. Proposal ANSWER: TYPE: D MC 10. What may be included in the staffing section of an informal proposal? a. Credentials and expertise of project leaders b. Size and qualifications of support staff c. Resources such as computer facilities d. All may be included in the staffing section. ANSWER: TYPE: D MC 11. The budget in a proposal should a. reflect careful research because a proposal is a legal contract. b. provide only rough estimates so that you can raise the price later if costs increase. c. never itemize hours and costs, but offer only a total sum. d. include a disclaimer to ensure that the budget is not legally binding. ANSWER: TYPE: A MC 12. Jeremy has decided to include a deadline for acceptance in his proposal to install energyefficient workstations for a local manufacturer. In which section should Jeremy place the deadline? a. Introduction b. Background c. Authorization request d. Proposal ANSWER: TYPE: C MC 13. The main differences between informal and formal proposals are a. the primary and secondary audiences. b. the style and need for correctness. c. identification of resources used and placement of documentation. d. format and length. ANSWER: TYPE: D MC 14. Although formal reports are similar to formal proposals, a primary difference is that a. formal reports represent the end product of thorough investigation and analysis. b. formal reports use a more conversational tone. c. reports are written for internal audiences only. d. more formal reports are written than formal proposals. ANSWER: TYPE: A MC 15. What is the first step in preparing to write a formal report? a Analyze your audience. . b Research primary and secondary data. . c Define the project and limit its scope. . d Determine the length of the report. . ANSWER: TYPE: C MC 16. What is the best advice when writing a statement of purpose for a formal report? a. Write a statement of purpose only for external formal reports. b. Omit limitations to avoid a negative tone. c. Use action verbs that tell what you intend to do. d. Do all of these choices when writing statements of purpose. ANSWER: TYPE: C MC 17. Primary research data can be defined as a. information that comes from reading what others have experienced and observed. b. information gained from firsthand experience and observation. c. statistics collected during the first stage of research. d. data you get from the Web. ANSWER: TYPE: B MC 18. Your boss asks you to write a formal report on the impact of smoking on employee healthcare costs. Like nearly every writer of a research project, you should begin your research by a. reviewing secondary data in the library or on the Internet. b. interviewing your colleagues to solicit their input and feelings. c. preparing a questionnaire to distribute to your colleagues. d. conducting a field experiment. ANSWER: TYPE: A MC 19. Although researchers are increasingly using electronic data, you should learn to use print resources because