Review Unit 2 - TACN3 (Kinh tế và kinh doanh quốc tế) FTU

Gap-Filling Questions 1. Operations management refers to the activities, decisions, and responsibilities of managing the production and delivery of _______ and _______. 2. The essential element in effective operations management is the _______ of design, planning and control, and quality assurance. 3. Operations managers are responsible for managing the _______ that comprise the operations functionns 4. In operations management, right quality means the quality of a product is based on the customers' _______ and _______. 5. Producing goods at the _______ cost is one of the goals in operations management. 6. If a company produces more than the demand, capital will be blocked up in the form of _______. 7. The effectiveness of the production department is often judged by the _______ of delivery. 8. Efficiency in operations management means doing something at the lowest possible _______. 9. Maximizing both effectiveness and efficiency simultaneously can create a _______ between the two goals. 10. The conceptual model of operations management includes the design, planning and control, and _______ of products and services. Open-Ended Questions 1. What are the three essential components of operations management according to the conceptual model? 2. How does operations management ensure the right quantity of products is produced? 3. Why might there be a conflict between maximizing effectiveness and efficiency in operations management? 4. How is the 'right quality' of a product determined in operations management? 5. What is the role of operations managers in an organization? Gap-Filling Questions 1. **The traditional command-and-control operations management model is becoming outdated in a post-_______ world.** 2. **In the new operations management model, decision-making is dispersed to the _______ in the organization where it makes the most sense.** 3. **The principle of subsidiarity suggests that issues should be dealt with at the most immediate or _______ level consistent with their resolution.** 4. **Dispersing decision-making in operations allows companies to respond rapidly and appropriately to _______ in the business environment.** 5. **Key enablers for the shift in operations management include trust, _______, transparency, and technology.** 6. **Nestlé's operator-centric organization model focuses on three things: empowerment, engagement, and _______.** 7. **In 60 Nestlé factories, operators use _______ to scan a code on equipment and access relevant data.** 8. **The concept of “mission-directed work teams” was introduced by _______ Dynamics International.** 9. **Operators at Nestlé understand the _______ within which they can make decisions.** 10. **Nestlé plans to deploy the operator-centric organization model throughout its _______ factories globally.** Open-Ended Questions 1. Why is the traditional command-and-control model of operations management considered outdated in a post-pandemic world? 2. What does the principle of subsidiarity imply in the context of operations management? 3. How does technology play a role in the new operations management model described in the article? 4. What are the three focuses of Nestlé’s operator-centric organization model? 5. How do “mission-directed work teams” function in Nestlé’s factories?