CC Unit 7, Complaints and Adjustments - TACN 1 (Tiếng anh thương mại nâng cao 1) FTU

Commercial Correspondence Unit 7 Complaints and Adjustments Complaints, Claims and Adjustments A complaint letter informs the company that the customer is dissatisfied with the goods or services. A claim is a complaint to inform the company of the problem and suggest a fair compensation. An adjustment is the company’s reply to the complaint/claim. 2 Complaints and Adjustments 3 Why are there complaints? 4 Making a written complaint Points to remember before making complaints: Make your complaint at once. 2.Purpose: not to express anger but to get results. Therefore: avoid a rude, hostile or demanding tone. 3.Do not assume that the supplier is automatically to blame. 1. 5 Making a written complaint Six parts: 1. 2. 3. 4. 5. 6. Opening State of goods in further details Explanation of the problem (optional) Enclosed documents Suggestions for solutions Closing 6